Terms of use

Prices and Payment

You agree to pay for all products and services you order. Prices given on product pages exclude delivery. The price of products and services we offer may change without notice from time to time, but we will never change the price of anything you have already ordered and paid for. All prices are quoted in Australian dollars. We accept payment via Pay Pal, After Pay, Visa and Mastercard. Payment card use may be subject to processing fees, but you will be informed of those prior to finalising your purchase.

Ordering

You may order products from our site by placing an order through the product pages. By placing an order with us, you are making an offer to purchase the desired products and services from us. You are not permitted to order any products for resale to a third party. We reserve the right to accept or reject any offer you make us, for any reason, including but not limited to if the products requested are not available, payment not being processed successfully, we suspect your order is for commercial purposes, there is the possibility of fraud or there is an error in the price or description of the product you want to buy. Each offer you make to us and accepted by us creates a separate and binding agreement between you and us for the supply of the relevant products. Maximum orders sizes apply, if you have large requirements, please contact us direct by emailing us at relaxation.ina.box@outlook.com. For us to put your order through, we need some information from you. Some of these include your name, contact details, billing address, delivery address and payment details. For information on how we obtain, store and use your personal information please see our Privacy Policy. You should receive a message on screen confirming your order once your payment has gone through. If you don’t, there may have been a problem with processing your order. Please let us know if this happens by emailing relaxation.ina.box@outlook.com.

Delivery

Relaxation in a Box offers Standard delivery and Express parcel delivery Australia-wide for all purchases. We also offer local delivery
Mon-Fri. We also offer international standard shipping to New Zealand, US & Canada. 

At checkout select your preferred delivery method. Delivery options are subject to change and will be updated on our website as changes occur. Please note we are not able to guarantee delivery at a specific time of day.  If you would like to arrange a custom delivery, please reach out and we will be more than happy to facilitate this if we can.

Third party courier service 

Relaxation in a Box uses Australia Post to deliver gifts Australia wide. Due to the reliance, Relaxation in a Box cannot be held responsible for delays during transit. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a gift not arriving at a certain time or place. Once a gift has been delivered to a concierge or front desk at the address specified we cannot be held responsible for the gift getting to the recipient. In the unfortunate event of a delay or delivery issue we will work with the customer to assist in resolving any issues that may be a result of a third party failure.

Undeliverable items

A gift is considered undeliverable if (i) the Recipient’s address is incomplete, incorrect or cannot be located, (ii) there is no one at home to receive the gift and there is nowhere safe to leave the gift  (iii) the delivery is refused by the recipient before opening the package.

All undeliverable gifts will either be (i) re-directed to a local post office for collection by the intended recipient or (ii) returned to Relaxation in a Box HQ where the customer will be liable for all charges and fees incurred in returning, storing or disposing of an undeliverable gift. When a gift is re-directed to a local post office a courier card will be left at the recipients address to inform them of their local collection point.

United and apartment buildings

Couriers sometimes face problems with delivering goods to units and apartment building which can result in gifts arriving late, going missing or being returned to Relaxation in a Box HQ. If gifts are being delivered to an apartment or unit address the customer is responsible for ensuring that the recipient will be available on the day to receive the gift. If the recipient is not home and the courier cannot gain access to the building to leave the gift in a safe place the gift will be deemed ‘undeliverable’ and either be (i) re-directed to a local post office for collection by the intended recipient or (ii) returned to Relaxation in a Box HQ where the customer will be liable for all charges and fees incurred in returning, storing or disposing of an undeliverable gift.

In the event of an undeliverable gift being re-directed to a local post office, a courier card will be left at the original delivery address to inform the recipient where to collect the gift. Relaxation in a Box is not responsible for gifts not collected by the recipient.

Incorrect and incomplete addresses

Please be very careful in providing us with correct, complete and up to date address information. If you provide us with an incorrect or incomplete address and we deliver your order as per your instructions, we can accept no responsibility for the mistake. If we are unable to deliver to an incorrect or incomplete address and the order is returned to Relaxation in a Box HQ, we can redeliver but the customer will incur an additional delivery charge.

DAYS OF OPERATION

We do not operate on Western Australia public holidays, so products will not be dispatched on these days. If you order a product for public holidays we will deliver on the next working day. 

Warranties, Refunds and Cancellations

Relaxation in a Box does not accept refunds outside of the unlikely event a gift is damaged in transit. In these circumstances, you can return to Relaxation in a Box HQ (if we are notified within 24 hours of the gift being received). All products are checked for quality before dispatch, and while we endeavor to deliver your product in perfect condition, what happens when the goods are dispatched is out of our hands.